FAQ – Spencer and stone

Got a question? It may already have been answered below. If not, please get in-touch

Postage, handling & returns

Where do you post to?

We post within Australia, New Zealand, USA & Canada.

Where are you located?

Victoria, Australia. Everything is personalised & engraved in our small home studio.

How long is the turnaround time?

As everything is personalised & made to order we do have a turnaround time. Our jewellery can take up to 5 days & most of our other items such as our school frames, take up to 10 days. The turnaround time will be listed on the product page. We will always endeavuor to ship your order ASAP.

I'd like to give something as a gift, how is the jewellery packaged? Will the receipt be included?

Our jewellery comes ready to give as a gift in our signature jewellery box, with a micro fiber cleaning cloth. We never include receipts or invoices with the parcel unless requested.

Can I change my order?

To keep up with orders & in order to stick to our quick turnaround time, we start working on orders as they are placed. Because of this we cannot usually make changes once an order has been placed as its very likely the design process has already started.

If you are unsure please email us info@spencerandstonestore.com with your order number & we will let you know if its possible.