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Postage, handling & returns

Where do you post to?

We post within Australia, New Zealand, USA & Canada.

Where are you located?

Victoria, Australia. Everything is personalised & engraved in our small home studio.

How long is the turnaround time?

As everything is personalised and made to order, our current turnaround time is up to 10 business days. We always do our best to get orders out sooner where possible.

During busy periods and sale events, please allow up to an additional 5 business days for production and dispatch

I'd like to give something as a gift, how is the jewellery packaged? Will the receipt be included?

Our jewellery comes ready to give as a gift in our signature jewellery box, with a micro fiber cleaning cloth. We never include receipts or invoices with the parcel unless requested.

Can I change my order?

To keep up with orders & in order to stick to our quick turnaround time, we start working on orders as they are placed. Because of this we cannot usually make changes once an order has been placed as its very likely the design process has already started.

If you are unsure please email us info@spencerandstonestore.com with your order number & we will let you know if its possible.

How do I return an item?

To return an item please reach out to us via email: info@spencerandstonestore.com

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